Ibitters,
When you deposit incorrectly on the IBIT exchange, depending on the situation, you can do the following to solve the problem:
1. The deposit has been completed on the chain but has not been received at the IBIT account
Contact customer service through the official channel and submit the transfer hash value, IBIT account ID, transfer screenshots, and other information to wait for processing.
2. Deposit the cryptocurrencies that are not yet listed on the IBIT exchange
Contact customer service through official channels, and submit the transfer hash value, IBIT account ID, transfer screenshots, and other information waiting for processing。
3. Deposit to the wrong address, The deposit address isn't the IBIT exchange address
The platform can not help you retrieve.
4. Deposit currency to the IBIT platform address of other currencies
Contact customer service through official channels, and submit the transfer hash value, IBIT account ID, transfer screenshots, and other information waiting to be processed, such as the address of the different chain that may not be able to be recovered.
5. The number of deposit currencies is lower than the minimum number of deposit currencies.
The account cannot be displayed because the number of topped-up coins is too low.
For more information, please contact the official online customer service.
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